Please note, we DO NOT REFUND the following:
(a) when you have already received your subscription log-on details
(b) when you have already received your DVD or photoset, or when we have already emailed you your DVD / photoset download link. We will mail you another copy of your DVD and/or photoset CD should it be damaged in the mail, but please note, it will not be refunded.
(c) when WE have already received your electronic transfer (bank wire)
(d) when you are not satisfied with your DVD, photoset or subscription
We will refund the following:
Refunds will only be made on orders for CUSTOM MADE projects, ONLY WHEN we have received your cancellation order (via email), within 7 (seven) days after we have confirmed and scheduled your custom made project.